How to find the record from sys_id

Go to solution
Mayuko MURAMOTO
Tera Contributor

‎06-04-2024 10:06 PM

Hi, there.

 

I'd like to know how to find the record from a specific sys_id.

If I know this sys_id is about incident, record producer, etc, I can find it by using 

e.g)

sys_id=5d795d9047118610605eefbf016d4347, I  know that this sys_is is incident.

I put sys_id number to the last part.

 

https://xxxxxxxx.service-now.com/nav_to.do?uri=incident.do?sys_id=5d795d9047118610605eefbf016d4347

 

However, if I don't know what it is or only I know is JUST this sys_id.

What should I find the record by using only this sys_id.

I 've found this community article, but I'd like to know the difference way(Not using script).

Any ideas?

 

Best regards,

Mayuko

0 Helpfuls
  • 1,798 Views
1 ACCEPTED SOLUTION

Go to solution
SN_Learn
Kilo Patron
Kilo Patron

‎06-04-2024 10:30 PM

Hi @Mayuko MURAMOTO ,

 

You can utilize SNUtils here.

You can download the SNUtils browser extension with the below:

SNUtils for Chrome 

 

Once added to chrome, navigate to your ServiceNow instance and use '/' command and paste the sys_id as below screenshot and hit enter. It will open the record.

 

SN_Learn_0-1717565392585.png

 

Please hit like and mark my response as correct if that helps.

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.

View solution in original post

5 REPLIES 5

Go to solution
dgarad
Giga Sage

‎06-04-2024 11:13 PM

Hi @Mayuko MURAMOTO 

Refer to the below link.

https://www.servicenow.com/community/developer-forum/how-do-we-find-out-the-record-given-the-sys-id/...

https://www.servicenow.com/community/itsm-forum/how-to-find-record-name-and-table-name-with-sys-id-o...

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad
0 Helpfuls