How to find total incidents that are not touched by any other assignment groups except my group ?

[Snehal13]

How to find total incidents that are not touched (reassigned, updated, etc) by any other assignment groups except my group ?

[Mark Manders]

Use the metrics table. Or create your own custom logic to apply reassignment on group level. 

[Satishkumar B]

Hi @Snehal13 
check if the below solution helps:
https://www.servicenow.com/community/platform-analytics-forum/report-on-tickets-touched-or-handled-b...

……………………………………………………………………………………………………

HAPPY LEARNING

Please Mark it helpful 👍 and Accept Solution✔️!! If this helps you!!

[Sohail Khilji]

Hi @Snehal13,

go to > Metric Definitions in ServiceNow.
Create New Metric Definition

Name: Give it a name > "Incidents Untouched by my Groups"
Choose Table: Incident
Metric Criteria:
Condition: Assignment Group "is not" your group.

This will give you all inc which are untouched by x group