How to find who is ITIL USER and who is END USER?

[DINESH CHINNAD1]

I need to know how to find who is END USER and ITIL USER?

Based on role i can find the ITIL USER is that correct?

If that is correct then how can find who is END USER?

Thanks and Regards,

Dinesh Chinnadurai

[abdul guelzim]

Getting a list of all users, and a list of all users with the filter sys_user_has_role will take care of this, then excel vlookup.  

[Troy Riblett]

I believe the following should work. Go to the Users module and then add a filter for "Roles" "is not" "itil"

The below link should also work

https://YOURINSTANCEHERE.service-now.com/sys_user_list.do?sysparm_query=roles!%3Ditil

[abdul guelzim]

Tested that already, it sill returns users with itil roles.   Also, trying Roles=null does return anything.

[Jaspal Singh]

Hi Dinesh,

For ITIL it is correct. End Users are those who generally do not have any role associated.