How to find who is ITIL USER and who is END USER?

DINESH CHINNAD1
Giga Expert

‎02-11-2015 01:04 AM

I need to know how to find who is END USER and ITIL USER?

Based on role i can find the ITIL USER is that correct?

If that is correct then how can find who is END USER?

Thanks and Regards,

Dinesh Chinnadurai

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4 REPLIES 4

abdul guelzim
Giga Contributor

‎01-10-2018 09:56 AM

Getting a list of all users, and a list of all users with the filter sys_user_has_role will take care of this, then excel vlookup.  


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Troy Riblett
Giga Guru

‎01-10-2018 06:16 PM

I believe the following should work. Go to the Users module and then add a filter for "Roles" "is not" "itil"


find_real_file.png



The below link should also work


https://YOURINSTANCEHERE.service-now.com/sys_user_list.do?sysparm_query=roles!%3Ditil


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abdul guelzim
Giga Contributor
In response to Troy Riblett

‎01-11-2018 05:33 AM

Tested that already, it sill returns users with itil roles.   Also, trying Roles=null does return anything.


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Jaspal Singh
Mega Patron
Mega Patron

‎01-11-2018 05:35 AM

Hi Dinesh,



For ITIL it is correct. End Users are those who generally do not have any role associated.


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