How to fix issue of clickable link in notification

Supriya25
Tera Guru

Hi All,

I'm encountering problem with "Survey Invite User " notification link. 
Survey link is appearing for all OOB tables of QA notifications .

 

User has to take 2-survey , so he got 2-mails .

1st-one is on RITM which is good just like below screenshot . 

 

Supriya25_0-1697583828428.png

2nd-one is on Scoped Application of custom table record related Survey , in that survey mail Take me to the Survey is not appearing in user email, but when you mouse over it hand symbol icon coming just like above screenshot

 

Issue : Link was there , but not appearing 

 

 

5 REPLIES 5

Uday Soni05
Tera Guru

@Supriya25,

Are you triggering Survey From Trigger Conditions?

we are not triggering it from event.

we simply triggering from Notification "when to send" UPDATE operation with some matching conditions.

 

all conditions satisfying, notification sending to user. But what is the mail eceived by user in that mail LINK not appearing, but when we MOUSE over in body of email,  link appearing like above screenshot 

Can you ping the notification body and Email Scripts if any?

 

Hi,

 

Table : asmt_assessment_instance

Application : Global

When to send : Update


What it will contains :

<mail_script>
var html = new AssessmentUtils().getInstanceLinkHTML(current);
template.print(html);

</mail_script>

 

new AssessmentUtils().getInstanceLinkHTML(current); is OOB Scrip, we didn't modified anything.

 

Take me to the Survey is not appearing in user email, but when you mouse over it hand symbol icon coming just like screenshot

Supriya25_0-1697583695949.png