How to fix the issue NullPointerException: com.glide.ui.monitor.BucketStats?

[raphaelavelino]

I was looking for a solution to this error that appear many times in my instance error log.

java.lang.NullPointerException: java.lang.NullPointerException: com.glide.ui.monitor.BucketStats.write(BucketStats.java:22)
com.glide.ux.metrics.stats.ApplicationCollector.lambda$write$2(ApplicationCollector.java:52)
java.base/java.util.HashMap.forEach(HashMap.java:1337)
com.glide.ux.metrics.stats.ApplicationCollector.write(ApplicationCollector.java:49)
com.glide.ux.metrics.stats.ClientInteractionXmlStatsProvider.write(ClientInteractionXmlStatsProvider.java:28)
com.glide.sys.stats.Statistician.write(Statistician.java:48)
com.glide.sys.stats.Statistician.createDocument(Statistician.java:101)
com.glide.ui.XMLStats.toDocumentWithInclude(XMLStats.java:68)
com.glide.ui.XMLStats.stats(XMLStats.java:42)
com.glide.processors.XMLStatsProcessor.process0(XMLStatsProcessor.java:12)
com.glide.processors.AAdminProcessor.process(AAdminProcessor.java:21)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:733)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:291)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:187)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:175)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:58)
com.glide.sys.Transaction.run(Transaction.java:2645)
com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:30)
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
java.base/java.lang.Thread.run(Thread.java:829)


Someone have any clue about this issue?

[Sandeep Rajput · Accepted solution]

@raphaelavelino It looks like this error is originating from User experience analytics application, you can raise a support case with ServiceNow team and take their help to debug this further.

[raphaelavelino]

I will open a case. Thank you.

[Kendal1]

Hello,

we have the same issue in our instance, did you get any solution?

Regards

[raphaelavelino]

I've opened a case in ServiceNow they told me it will fix it in next version.