work flow

JulietD
Mega Guru

Hi,

 

My question is "As a member of the assigned change management group of the service offering, I want to be able to cancel the Change at any stage (not closed)".

Can any one help me to do this in easy steps?

 

Thank you

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

This is not about Workflow, for this you need to update the condition on cancel change button.

 

AGLearnNGrow_0-1717067405894.png

 

 

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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You mean using UI actions?

Can you share steps in detail?

Hi @JulietD 

 

Sorry, I am not a coder, @Sandeep Rajput  can you please help. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Jitendra Diwak1
Kilo Sage

Hi @JulietD,

 

in the cancel change UI Action, there is condition field, there you can set the condition as below:

!current.state='4'// means you excluding can cancel condition 

else you can provide more condition as below:

current.state=='3'|| current.state=='1'//give the backend name which state you want to show the cancel change.

 

Please accept my solution if it works for you and thumps up.

 

Thanks

Jitendra

Please accept my solution if it works for and thumps up.