How to flag a bug

GuyHome
Tera Expert

I found a bug with variable sets.

Expected behavior: When you change the title, it'll autofill internal_name only IF EMPTY.

Actual behavior: When you change the title, it'll autofill internal_name no matter what.


The expected behavior is documented here. (We can also compare with variables since they share the same behavior)

SN-Documentation.png

It reads: "Note: If this field is empty, its value is auto-populated based on the Title field for all variable types except break, container split, and container end."

 

The root cause is in the autofill client script.

For variables, it checks if "name" is empty and if so autofills "name".

For variable sets, it checks if "name" is empty and if so autofills "internal_name".

 

Astute observers will have noticed that "name" != "internal_name".

 

variable sets: sys_script_client.do?sys_id=8bb7b06673220300f49d0690fdf6a760

variables: sys_script_client.do?sys_id=6ec988e05f0013003050802d3f731381

GuyHome_0-1719944395904.png

 

I've tried letting them know through a HI ticket but they keep saying it's expected behavior even though it goes against their own documentation and simple logic.

1 ACCEPTED SOLUTION

Slava Savitsky
Giga Sage

If technical support says it is working as designed, you should insist on an update to the documentation. Have them open a documentation task and ask for a reference number, so that you can track its status. Alternatively, you can submit feedback directly through the docs website by clicking on the feedback (thumbs up) icon in upper-right corner of the page. That will open a dialog window where you can enter your comments.

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5 REPLIES 5

scott barnard1
Kilo Sage

Hi Guy

If Hi is saying that it is expected behaviour but the documentation doesn't match then I'd raise it on the documentation page. At the bottom of the page there's the chance to give feedback. Put your findings to them that way. I've done it a couple of times and they were fairly quick to respond. 

Regards