How to force a view when assignment group is XYZ

Lokesh Yanati
Tera Contributor

Hi Everyone,

 

I have created a new View called abc. I want to force the view when the assignment group is XYZ. to achieve this I have created a view rule with condition assignment is XYZ. 

 

But it seems not working. Record is being displayed in default view every time.

 

Could help me what I'm missing here?

 

Thank you!!!

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@Lokesh Yanati 

Did you try to clear instance cache using cache.do and then logout and login again to verify?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello,

 

Thank you for the reply, I have tried clearing cache still behavior same.

@Lokesh Yanati  try changing the execution order of the view rule, it should help.

 

Please mark the appropriate response as correct answer and helpful.

Thanks!!

@Arun_S1 tried , but no luck.

 

Thank you!!!