How to force a view when assignment group is XYZ
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08-10-2023 05:13 AM
Hi Everyone,
I have created a new View called abc. I want to force the view when the assignment group is XYZ. to achieve this I have created a view rule with condition assignment is XYZ.
But it seems not working. Record is being displayed in default view every time.
Could help me what I'm missing here?
Thank you!!!
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08-10-2023 05:23 AM
Did you try to clear instance cache using cache.do and then logout and login again to verify?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-10-2023 06:51 AM
Hello,
Thank you for the reply, I have tried clearing cache still behavior same.
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08-10-2023 10:01 PM
@Lokesh Yanati try changing the execution order of the view rule, it should help.
Please mark the appropriate response as correct answer and helpful.
Thanks!!
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08-11-2023 05:20 AM