How to format Target URL of an Interceptor when navigating to custom table on a different SN instance

[shawnbaar]

Good afternoon,

I have a requirement to alter the Target URL of an Interceptor's Answer (sys_wizard_answer) to redirect a user to a different SN instance.  We use a common instance with an interceptor on the Incident.do page.  Any external link has a target URL of:

https://instancename.service_now.com/incident.do

Since those external instances are typically individual customers, that works well.  Now I have a requirement to direct it to a specific table (u_incident_customername) where the Incident table was extended for each of 2 customers.  I have tried replacing the "incident.do" with "u_incident_customername", but it always directs me to the base Incident table.

How can I format the Target URL string to get me to the custom incident table?

Thank you,

Shawn

[shawnbaar]

It works in a not-very-user-friendly-experience way.  It essentially attempts to open the other instance inside the frame of the originating instance.  This puts up an warning message of sorts with a link.  Clicking on the link takes me to the correct table.  So while we are closer, ultimately it isn't the experience the client wants.