How to generate catalog task once RITM is submitted via flow designer

[Nisha30]

Hello Experts,

I am creating FD when a request is submitted a catalog task should also be created but its not happening.

can anyone please assist it is not working at all. Also I did not get service catalog -on TRIGGER

Thanks

[Stefan Reichelt · Accepted solution]

If I get it right, you want to trigger the Flow when the Request is submitted. But in your screenshot above, the trigger watches out for a new Catalog Item to be created. Instead, I would recommend to use the generic Service Catalog trigger, and the "Get Catalog Variables" step inside to retrieve the variable values for the process.

Don't forget to connect this Flow with the respective Catalog Item(s), the rest works like all the other Flows.

See also here:

Create a flow with a Service Catalog trigger (servicenow.com)

[Nisha30]

Thanks @Stefan Reichelt i changed to Service Catalog, the issue now is when I am testing the FD it creates CAT TASK but in reality submitting from the form it does not. 

Have activated the flow and attached to the ITEM as well

What step I have missed?

[Badrinarayan]

 Check for the Flow Executions, if the Flow gets Triggered , then a flow execution record is created in flow designer

[Stefan Reichelt]

That's weird; can you paste a screenshot of the Catalog Item configuration? I'd like to see if there's anything which could be possibly in the way.

I also found some articles where it's mentioned that it might be related to a missing approval on the record. It's still a bit weird, as I've definitely seen it working without such an extra step, but at least there seem to be workarounds to fix it.

See:

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created - Support an...

Service Catalog - Flow not triggering for items - Support and Troubleshooting (servicenow.com)