How to get a business rules to run only on the first time an incident is set to Resolved state?

[Renata C]

I have a business rules that I need to run only on the first time an incident is set to RESOLVED state, if it goes back to any other state and then it is set to resolved again I don't wan't the business rule to run on it again.
I thought of a few ways but no luck so far, at this point I am doubting my knowledge on BRs, any help is appreciated.

[sachin_namjoshi]

There is an column on incident table "Resolved " which gets populated after incident is resolved.

You can use this column value in your business rule condition.

You can write a condition in your business rule to trigger only during first resolution

current.state == "6" && JSUstil.nil(resolved_at) 

Also, please make sure "resolved" column on incident table is read only so that your business rule works.

Regards,

Sachin

[sachin_namjoshi]

There is a small typo in business rule condition.

Use below

current.state == "6" && JSUtil.nil(resolved_at) 

Regards,

Sachin

[Renata C]

Thank you for your reply.

That would work only if once I Reopened the incident the info on the field was not cleared, unfortunately it gets cleared so I can't use that condition.

[Varsha21]

Hi,

have you tried

current.setWorkflow(false);

thanks