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‎04-03-2017 11:34 AM
Using gr.getDisplayValue(item.photo) I'm getting an .iix file outputted in my html. I want this file to be outputted as either .png or .jpg.
Solved! Go to Solution.
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‎10-10-2017 01:04 PM
I ran into this with a background image on a Service Portal page. When I opened the .iix file in Irfanview, it told me it was a PNG and offered to change the extension. That worked for me! I went back and tried saving the message directly with a .png extension, and that worked too.
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4 weeks ago
Hey everyone,
I wanted to post a final update and thank you all for the different solutions and ideas you shared. Your input was incredibly helpful!
As a lot of you have shared the solution was simple.
After I downloaded the .iix file that ServiceNow was giving me, I tried just manually renaming it on my computer. I changed the file extension from .iix back to its original format (in my scenario, customers were only uploading .png and .jpg), and it worked perfectly! The file opened as a proper image without any issues.
The key is that you have to know what the original file type was. But if you do, a simple rename is all it takes to get your image back. If you don't know the original file format, and you try renaming the .iix file wrapper format into a non matching file format this solution will not work.
Thanks again for all the help! Hope this manual trick helps someone else looking for a quick fix.
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‎12-05-2017 10:43 PM
You don't even need to go through that extra step. Just open the file up in Notepad++ and change the extension to .png, then save down to your local disk.
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‎06-30-2023 06:26 AM
Thank you @saisowmya
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‎10-10-2017 01:04 PM
I ran into this with a background image on a Service Portal page. When I opened the .iix file in Irfanview, it told me it was a PNG and offered to change the extension. That worked for me! I went back and tried saving the message directly with a .png extension, and that worked too.
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‎01-02-2018 09:21 PM
Open the catalog item which has the icon you want to use, save as iix somewhere, rename file extension to .svg and then use this in your new catalog item.
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‎03-21-2018 11:45 AM
This should be marked as a correct answer. Totally solved the issue
