How to get a png/jpg image instead of a iix?

[rldejesusm]

Using gr.getDisplayValue(item.photo) I'm getting an .iix file outputted in my html. I want this file to be outputted as either .png or .jpg.

[John Ping · Accepted solution]

I ran into this with a background image on a Service Portal page. When I opened the .iix file in Irfanview, it told me it was a PNG and offered to change the extension. That worked for me! I went back and tried saving the message directly with a .png extension, and that worked too.

[SHUBHAM KUMAR S]

Just rename the extension from .iix to .png or .jpg. 

[StephList]

Open the file in Firefox browser, in the tab name you will see the file format, in my case it was jpg.

[rldejesusm · Accepted solution]

Hey everyone,

I wanted to post a final update and thank you all for the different solutions and ideas you shared. Your input was incredibly helpful!

As a lot of you have shared the solution was simple.

After I downloaded the .iix file that ServiceNow was giving me, I tried just manually renaming it on my computer. I changed the file extension from .iix back to its original format (in my scenario, customers were only uploading .png and .jpg), and it worked perfectly! The file opened as a proper image without any issues. 

The key is that you have to know what the original file type was. But if you do, a simple rename is all it takes to get your image back. If you don't know the original file format, and you try renaming the .iix file wrapper format into a non matching file format this solution will not work.

Thanks again for all the help! Hope this manual trick helps someone else looking for a quick fix.