How to get a png/jpg image instead of a iix?

rldejesusm · ‎04-03-2017

Using gr.getDisplayValue(item.photo) I'm getting an .iix file outputted in my html. I want this file to be outputted as either .png or .jpg.

John Ping · ‎10-10-2017

I ran into this with a background image on a Service Portal page. When I opened the .iix file in Irfanview, it told me it was a PNG and offered to change the extension. That worked for me! I went back and tried saving the message directly with a .png extension, and that worked too.

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rldejesusm · 4 weeks ago

Hey everyone,

I wanted to post a final update and thank you all for the different solutions and ideas you shared. Your input was incredibly helpful!

As a lot of you have shared the solution was simple.

After I downloaded the .iix file that ServiceNow was giving me, I tried just manually renaming it on my computer. I changed the file extension from .iix back to its original format (in my scenario, customers were only uploading .png and .jpg), and it worked perfectly! The file opened as a proper image without any issues.

The key is that you have to know what the original file type was. But if you do, a simple rename is all it takes to get your image back. If you don't know the original file format, and you try renaming the .iix file wrapper format into a non matching file format this solution will not work.

Thanks again for all the help! Hope this manual trick helps someone else looking for a quick fix.

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Rushit Patel2 · ‎04-03-2017

Hi,

any reason you are trying to get images in .png or .jpg?

rldejesusm · ‎04-04-2017

It is the request of the client.

michaelfeltgen1 · ‎08-01-2017

Yes the reason is because Service Now does not allow to upload .iix files. My requirement is to re-use the same image from a record producer with another new one.

saisowmya · ‎08-17-2017

Hi, I faced the same issue. I used online image converter and converted .iix to png. It worked fine. You can use this online image converter https://www.pngconverter.com/ Regards, Sowmya