Hey everyone,
I wanted to post a final update and thank you all for the different solutions and ideas you shared. Your input was incredibly helpful!
As a lot of you have shared the solution was simple.
After I downloaded the .iix file that ServiceNow was giving me, I tried just manually renaming it on my computer. I changed the file extension from .iix back to its original format (in my scenario, customers were only uploading .png and .jpg), and it worked perfectly! The file opened as a proper image without any issues.
The key is that you have to know what the original file type was. But if you do, a simple rename is all it takes to get your image back. If you don't know the original file format, and you try renaming the .iix file wrapper format into a non matching file format this solution will not work.
Thanks again for all the help! Hope this manual trick helps someone else looking for a quick fix.
