How to get attachments in an email to be loaded into a record that triggered the email

Jason59 · ‎02-24-2021

I have an assessment(Survey) that when a user submits an email notification is triggered and sent out asking for attachments. When the user replies back with the attachment how can I get those attachment to be attached to the record(assessment) that triggered the notification

Tony Chatfield1 · ‎02-24-2021

Hi, the 'inbound action' used to process the users response email, should be adding the attachments to the target record as an OOB action.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html#d2099174e228

Is this not occurring?

Are you including a watermark in your outbound message?
In the received email (sys_email) is the 'target' field populated with the record that triggered the original outbound email?

View solution in original post

Jason59 · ‎02-24-2021

Ok so it couldn't find the watermark this is the error I got

watermark's target table 'asmt_assessment_instance' does not match any Inbound Action table, setting to 'Ignored' state

Tony Chatfield1 · ‎02-24-2021

Is there a watermark embedded in the original outbound message?
If not check the notification message to see if it's been flagged as no watermark.