How to get configuration item result in global search?

Community Alums · ‎09-09-2022

Hi,

I want to find configuration items from global search. I have created a search group record for the configuration item but still its not working. can anyone suggest on this. Thank You!

Regards,

Ganesh

Community Alums · ‎09-09-2022

HI @Ganesh Manasali ,

Go to System Definition >> Search Groups >> Create new one >> once you will create you will find related list "Text Search Table".

there you can set the table name cmdb_ci and save it.

i tried to search and it's showing.

Also, Refer to these Product Doc : Global search finds records from multiple tables

Add a search group

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

View solution in original post

Community Alums · ‎09-09-2022

HI @Ganesh Manasali ,

Go to System Definition >> Search Groups >> Create new one >> once you will create you will find related list "Text Search Table".

there you can set the table name cmdb_ci and save it.

i tried to search and it's showing.

Also, Refer to these Product Doc : Global search finds records from multiple tables

Add a search group

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Community Alums · ‎09-10-2022

Hello @Sandeep Dutta :
Thank you for your above help.

NOTE: Above method will only work for UI 16. But for new experience Ui we have to follow the steps which you suggested in the link.

Adding the same link for new UI Experience for reference.

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/search-administration/concept/c_GlobalTextSearch.html