How to get department Name from caller field on incident Form

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Hi Team,

So a query is, how to get department name of user on incident form from caller reference field on a text field in incident form(or alert will also do)?

As Caller is a reference field & department inside it is also a reference field, so i am finding a difficulty in getting a name of department on form through client script with glideRecord.

a sample script will be very heplful.

Thanks.

[Harsh Vardhan]

one more point i would like to add here. you can achieve it without using script.

Right click on form header>> form layout>> check for caller >> click on "+" icon and you will be see the department . select it and move it to selected slush bucket. it will appear as caller.department there.

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Hi Harsh,

That way will do but i need to find a reason that why i am getting sys_id when everything is on right path .

I always prefer to find a solution of problem in my way rather than alternate way.

Thanks   .

[Harsh Vardhan]

just because department is also a reference field and you are selecting caller department then it will give you the sys id?

in this case you need to use glide ajax as michael as already suggested you..

Let me know if you have any further question..

[Rahul Chaudhary]

wrong input, it show in alert box only blank value please correct answer.

[Rajesh Mushke]

Hey Rahul,

do you want get the department of the user?