How to get incident number in the tabs when i open multiple incidents in agent workspace?

[rahul16]

How to get incident numbers in the agent workspace tab rather than incident in each tab so that I can easily open the desired incident.

Can anyone please help me?

 Desired output:

[Saurav11]

Does the above the happen even when you open one record?

[rahul16]

yes in dev environment i am getting this error but in prod environment everything is good

How to get an Incident number like the below image so that I can get desired output

[rahul16]

How to get an Incident number like the below image so that I can get desired output

[rahul16]

After making this display to false now I am getting desired output as per my understanding Dictionary Entries for the incident table all records of Display value must be false.

[Saurav11 · Accepted solution]

Hello,

The actual concept is one table cannot have two display column as true. So as by default number is the display value for for incident which gets inherited from task this second display value was conflicting and was causing the issue.

Please mark answer correct /helpful based on Impact