How to get incident number in the tabs when i open multiple incidents in agent workspace?

rahul16 · ‎02-01-2022

How to get incident numbers in the agent workspace tab rather than incident in each tab so that I can easily open the desired incident.

Can anyone please help me?

Desired output:

Saurav11 · ‎02-01-2022

Hello,

The actual concept is one table cannot have two display column as true. So as by default number is the display value for for incident which gets inherited from task this second display value was conflicting and was causing the issue.

Please mark answer correct /helpful based on Impact

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Community Alums · ‎02-01-2022

In sys_dictionary of number field. Set Display to true.

Check if it is working.

rahul16 · ‎02-01-2022

Here which one

Saurav11 · ‎02-01-2022

Hello,

In the dictionary field search for number for task table and make the display field to true:-

Please mark answer correct /helpful based on Impact

rahul16 · ‎02-01-2022

It was already true

I want to get the incident number