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How to get list of tickets which are upgraded/ downgraded, Based on on priority?

swathigangadhar
Tera Expert

How to get list of tickets which are upgraded/ downgraded, Based on on priority?

Ex, one ticket is upgraded from p2 to p3 and other downgraded from p5 to p4. How to check it?

5 REPLIES 5

hvrdhn88
Giga Patron

adding few more points here.



if you fill some values and save the form then there is ootb ui action "Show History". click on that and it will show you the old and new values changes on your form. that's actually coming from sys_history_line table.


but i am not sure in real production system the data would be huge so it will definitely take alot of time to give you some output. or may be it will give transaction time out.