How to get response back from slack in servicenow ?

[ujjwalababa]

Hello Experts,
I have a request to send approval request to slack which shows two buttons i.e "Accept" and "Reject". When user click on that button response should send back to service now and corresponding request should be updated with response and comments will be updated

I am able to create button's but how to send response back to service now on that part I stuck and how to update the comments with user response

Could anyone suggest me anything on this?

Thank you in advance!

[vermaamit16]

Hi @ujjwalababa 

What is your first flow intended to do ?

Thanks & Regards

Amit Verma

[ujjwalababa]

Hi @vermaamit16 ,
It supposed to post a message with two buttons agree or disagree 

so i'm using post actionable message action

Thank you

[vermaamit16]

Hi @ujjwalababa 

Can you please configure POST Actionable message action inside the copy of the subflow Respond to Slack Approval itself. I think it expects you to have a single subflow only where Outbound configuration and the inbound decisions should be configured.

So instead of two flows, let us try to consolidate everything in a single flow in Slack scope.

Thanks & Regards

Amit Verma

[ujjwalababa]

Hi @vermaamit16 ,

if we consolidate it as a single flow what inputs I should provide here? if you can suggest ?

 Thank you

[vermaamit16]

Hi @ujjwalababa 

We need to use Respond to Slack Approval Action subflow. Please try with that.

Thanks & Regards

Amit Verma