How to get RITM's in my_requests page on service portal?

[Swathi14]

Hello Community,

Am facing a challenge to get RITMs in Requests of service portal menu. When clicked on menu option, it redirects to my_requests page, which in turn contain 'My Requests' widget. OOB it shows REQ's, instead I want to show RITM's.

Please let me know how to do it.

Thanks in advance.

[Alok Gupta5]

Hello, 

You have to clone the widget and do the changes on the my request widget.

You have to glide record the sc_req_item table.

Regards,

Alok Gupta

[Swathi14]

Thanks for the reply Alok, I did clone the widget, but not sure where to glide record. Currently as highlighted below sys_ids of records are getting picked from request_filter.But there is not record on that table as well.

And also there is glide record on task table, with multiple conditions, not sure which condition is abstracting the RITM records.

Can please mention where to modify

[Khasim445]

@Swathi14 

I have a same requirement, did you get the solution for this?

Thanks,

Khasim

[Kezza]

Hi @Khasim445  and @Swathi14 

I found an easy solution for this was to leave the widget exactly as it is out of the box, and instead update your request_filter table. Since the widget gets all records based on this request_filter table.

In the platform go to request_filter.list
Set the Service Catalog Request Portal entry so active = false (this hides sc_request entries).
Now modify the Service Catalog Requested Item Portal entry so that the condition shows to users who you want it to show for.

For me this meant removing this part of the condition: