How to get the commentator and the comment when worknotes change

[Alon Grod]

Hi,

Im trying to send a new comment on the worknotes using mail script but Im not getting the comment  and the commentator, instead Im getting a sys id and an empty comment.

This is my mail script:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {
    var commentorName = event.parm1;
    var userGr = new GlideRecord('sys_user');
    userGr.addQuery('sys_id', commentorName);
    userGr.query();
    if (userGr.next())
        commentorName = userGr.name;
    var comment = current.comments.getJournalEntry(1);
    var commentTextIndex = comment.indexOf('\n');
    var commentMessage = comment.slice(commentTextIndex + 1, comment.length - 2);
    commentMessage = commentMessage.replace(/\n/g, '<br/>');
    // template.print('<div style="line-height: 24px;color:#181A1F;">');
    //     template.print('<div style="text-align: center; line-height:36px; padding-bottom: 24px;' +
    //         ' border-bottom: 1px solid #DADDE2;"><span style="font-size: 24px;">' +
    //         commentorName + ' added a comment to your request</span></div>');
    // template.print('<div style="font-size: 16px; padding-top: 24px; padding-bottom: 16px;">' +
    //    'היי ' + current.caller_id.first_name + ',</div>');
    //     template.print('<div style="font-size: 16px; padding-bottom: 16px; ">' +
    //         commentorName + '<span style="font-weight: 600">' +'</span>:</div>');
    //     template.print('<div style="font-size: 16px; font-weight: 600;">' + '"' + commentMessage + '"' + '</div>');
    template.print(commentorName + ": \"" + commentMessage + "\" ");
    //template.print('</div>');

})(current, template, email, email_action, event);

This is what im getting:

 

[Ankur Bawiskar]

@Alon Grod 

that should not be having any dependency

with current.comments.getJournalEntry(1) it would anyhow give latest comments and show the name of the user.

Did you add logs and see in my email script?

[Prince Arora]

@Alon Grod 

Can you please print this line:

var comment = current.comments.getJournalEntry(1);
gs.info(comment);

Also please make sure, you are putting the comments only (Not worknotes).

and trace in the logs 

[Nishita Padwal]

Hello @Alon Grod -

I tried your requirement on my PDI. Can you check and verify if you are folloowing the same?

Posting the screenshots:

Business rule:

Notification tabs :

Output:

Let me know if this helps, and if so please mark it as correct.

Thanks!