How to get the name of the sender from inbound action

[shaik_irfan]

Hi,

When i receive the email to servicenow i want to get the name of the sender.

[asifnoor]

you can get it like this

gs.getUser().getUserByID(email.from_sys_id).getDisplayName();

[shaik_irfan]

@asifnoor 

I get emails whose user record is not available in servicenow

In such case how can i get the name ?

[asifnoor · Accepted solution]

In such case, you get guest.

var name = gs.getUser().getUserByID(email.from_sys_id).getDisplayName();

if(name="guest") {

  name = email.from;

}

[asifnoor]

Then the name will give the actual from email address (if the user is not registered in SN). If he is registered user, you will get the actual name.