How to get the name of the sender from inbound action

[shaik_irfan]

Hi,

When i receive the email to servicenow i want to get the name of the sender.

[asifnoor]

Hi,

Why don't you just enable "create new users if user is not registered in servicenow" in the email properties?

[shaik_irfan]

We did enabled that its more complex like any email that receives creating a record again we enable trusted domain property with this only mention domain emails are getting processed. so final thought is to create users from the inbound action 

[asifnoor]

Okay.

Then you have to use email.from in the name as well. 

[Randall Arnold]

slight correction to IF: (name == "guest")

[Jaspal Singh]

Hi Irfan,

Comments from Asifnoor should work well. In case you still will to follow primitve/old school method you can use below.

var getnameofuser;

var getmailfrom=email.from;

var getname=new GlideRecord('sys_user');

getname.addQuery('email',getmailfrom);

getname.query();

if(getname.next())

{getnameofuser=getname.name; //gives you name

 }