How to get the name of the sender from inbound action

shaik_irfan · ‎10-08-2020

Hi,

When i receive the email to servicenow i want to get the name of the sender.

asifnoor · ‎10-08-2020

In such case, you get guest.

var name = gs.getUser().getUserByID(email.from_sys_id).getDisplayName();

if(name="guest") {

name = email.from;

}

shaik_irfan · ‎10-08-2020

@Jaspal Singh

Actual plan is to create a new user record if user is not available in some circumtances.

So i am creating a user record from the inbound action now the issue for the new user record i am not able to define the name

Anurag Tripathi · ‎10-08-2020

HI,

Hope this will help

Values automatically set from incoming email
Field value set	Value used from incoming email
`current.caller_id`	User ID of the first user whose email address matches the `email.from` variable.
`current.opened_by`	User ID of the first user whose email address matches the `email.from` variable.

-Anurag