How to get the variables values of the catalog item using Business Rule

[Alon Grod]

Hi,

I have an advanced on before insert BR on the sc_task table. Im trying to get the variable's value (password) from the catalog item but Im getting undefined in the logs. What am I doing wrong?

BR: 

 Catalog Item:

Catalog task:

 

 
Logs:

[Rahul Talreja]

Hi @Alon Grod ,
Methods to call catalog item variables is different.
Can you try changing your script reffering this:

var now_GR = new GlideRecord('sc_req_item'); 
if (now_GR.get('03bc19e11bc90510ee770f2f5b4bcba5')) { 
    var variables = now_GR.variables.getElements(); 
    for (var i=0;i<variables.length;i++) { 
        var question = variables[i].getQuestion(); 
        gs.log(question.getLabel() + ":" + question.getValue()) 
    } 
}

You can also refer to link - Scriptable service catalog variables (servicenow.com)

For your use case:

var now_GR = new GlideRecord('sc_req_item'); 
now_GR.get('03bc19e11bc90510ee770f2f5b4bcba5');
var temp = now_GR.variables.getElements()[1].getQuestion().getValue();

[Rahul Talreja]

Hi @Alon Grod ,
Were you able to get the desired output?

[Prince Arora]

@Alon Grod 

Can you try making the Business rule After-insert and let me know if it works(I haven't tried it)