How to get user full name from user id

[tsoct]

In Performance analytic, I need to get the full name of the agent from the created_by field. And the script below doesn't seem work.

Any idea why?

function getUser(userName) {

        var grUs = new GlideRecord('sys_user');

        grUs.get('name',userName);

        return grUs.getValue('sys_id') || '';

}

getUser(current.jour_sys_created_by);

**created_by is a string, not reference. Hence I am unable to use getDisplayValue.

**example: User id = admin; Full name = System administrator

[Kannan Nadar · Accepted solution]

Hey,

The created_by field would be storing the user name and not the name. So your script should be like below.

function getUser(userName) {

        var grUs = new GlideRecord('sys_user');

        grUs.get('user_name',userName);

        return grUs.getValue('sys_id') || '';

}

getUser(current.jour_sys_created_by);

[tsoct]

Thanks Kannan! You are awesome!

[Harish KM]

gs.getUser().getFullName();// this will give full name

http://wiki.servicenow.com/index.php?title=Getting_a_User_Object#gsc.tab=0

[Gowrisankar Sat]

Hi,

What value is created_by displaying, email or username?

There is a scope that value in the created_by be truncated as it is a string field.