How to get Value instead of Sys.id in a Catalog Client Script?

[cms1]

I am fairly new to scripting. I've used this script before and it has worked. Now, I'm trying it on a different Variable and it's not working.

My goal is to reference the variable "u_workstation" and provide the product name (model_id) of the workstation to the variable "u_model_make_laptop".

Everything seems to be working except the value that appears in "u_model_make_laptop" is a sys_id   value not the display value.

Please help

function onChange(control, oldValue, newValue, isLoading) {

    var modelId = g_form.getReference('u_workstation');

      if (modelId.model_id)

  g_form.setValue('u_model_make_laptop', modelId.model_id);

  }

   

[Chuck Tomasi]

Hi Candice,

What is the field type of model_id on the table where the u_workstation record is pointing? I suspect it is another reference field.

Although it's a few lines more, you may want to consider using a GlideAjax construct in your client script to get back the exact data you want.

Helpful video in episode 33: TechNow Episode List

Docs: Client Scripts

Docs: GlideForm

Docs: GlideAjax

Client Script Best Practices - ServiceNow Wiki      

[cms1]

You are correct. model_id is another reference type field. I will review the videos you posted and hopefully be able to create the GlideAjax.

Thank you.