How to give Readonly access to Email / Outbox to a user or ITIuser?

Virendra K · ‎01-24-2022

Hi All,

I want to allow Readonly access to a User or ITIL user to Emails /Outbox.

How I could give that ?

Thanks,

Virendra

Saurav11 · ‎01-25-2022

You need to read ACL with the below script:-

answer = Read();

function Read() {

var user=gs.getUserID();
if(user=='sys_id of the actual user') {
return true;
}else{
return false;
}
}

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View solution in original post

_ChrisHelming · ‎01-24-2022

create an ACL on sys_email and set a condition for type=sent.

Virendra K · ‎01-24-2022

Thanks for the reply.

How would it be get assigned ONLY to that specific user ?

_ChrisHelming · ‎01-24-2022

create a new role email_sent_read, add the role to the ACL, apply the role to a group, add the user to the group.

Saurav11 · ‎01-24-2022

hello,

If there is only one user you can directly use gs.getUserID() to match with the user if there are more than one user then you have to create a role and check if the user has that role or not.

Thanks.

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