how do we update "company" for user records coming from active directory in servicenow as the field is not getting updated automatically when pushed from Active directory. The company name is also different in servicenow as compared to AD.

shalini36 · ‎01-24-2022

how do we update "company" for user records coming from active directory in servicenow as the field is not getting updated automatically when pushed from Active directory. The company name is also different in servicenow as compared to AD. For example company name is "ABC" in servicenow and "ABC Pvt ltd" in Active Directory. We are not using LDAP or orchestration as of now for updating user records. Also is it possible to add Class as "contact" in user record automatically when the user record is pushed from AD.

OlaN · ‎01-25-2022

So if the records are being pushed by the AD to Servicenow, you must be able to decide what information/values should be pushed? Include some value for company to set on the user.

If that's not a possibility, I would try to set up a LDAP integration, that only updates the users based on input from your AD. That way you could look at the company value on the AD, and use a field transform script to set the company according to your requirements.

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OlaN · ‎01-24-2022

Hi,

Your image isn't showing, please reattach it.

How are you updating the user records from your AD, if not using LDAP?

Regarding the company issue, I was thinking somewhere is the lines of making a field mapping transform, if the company always starts with the same letters, and the company names are unique, then you could try something like it.

shalini36 · ‎01-24-2022

Hi,

We are using SSO to login to ServiceNow. I am re-attaching the picture again for your reference.

OlaN · ‎01-24-2022

Thank you, but you didn't answer my question. How do you create/update user records in your ServiceNow instance, if not using an LDAP integration?

shalini36 · ‎01-25-2022

Hi Olan,

The user records are pushed from Active directory to ServiceNow and this is how it is getting created. We are updating user records manually once they are created in ServiceNow. We use Multiprovider SAML SSO to login.