How to have a backup of the development of a system in Service Now? in which case it will be damaged to have that support.

[Alberto Ch_vez]

I have the administrator user, and with that I will make a series of changes in the system, but since I'm just joining the team, I'm not sure how to have a backup of all the information, in case there is an incident. Can anybody help me?. Thank you.

[Bhawana Upreti]

Hi,

I am not sure what kind of backup you want to perform but below are the options in the ServiceNow, please have a look each option include its own link to get more information.  

1. Update Set In service now there is an option called update set,create a update set and record all your changes.

2. Exporting and importing data in XML files is commonly used for records created in a development instance that must be migrated with the update sets as part of a migration procedure.

3. Cloning  This functionality is primarily used to clone a production instance over an existing sub-production instance before developing or testing changes. For Example,On a major upgrade, we clone Production to Test Instance just before upgrading production.  We keep it around during "hyper-care" which is usually about two months. And that way, we have an easy way to check if an error is really new, or if a user just wishes it worked that way before and after the upgrade.

4.  High Availability and the backup that Service now provides :The backup cycle consists of four weekly full backups and the past six days of daily differential backups that provide 28 days of backups. All backups are written to disk, no tapes are used and no backups are sent off site. All the controls that apply to live customer data also apply to backups. If data is encrypted in the live database, then it will also be encrypted in the backups.

Thanks.

Please mark the answer correct or helpful depending upon impact.

[Alberto Ch_vez]

Hi, Bhawana Upreti... I need to update some fields, or add code, but as I am new to this from Service Now, I need to perform as a backup, before affecting the packages and objects that the project entails. It could be clone the system, but as I said it is not possible, because other developers are also making changes. Some other option. The above options are also good, and I will take them into account. Thank you Bhawana Upreti.

[Bhawana Upreti]

Hi Alberto,

If you just want to add the customisation you just need to create an update set as mentioned above and record your changes there. Plugin Activation, Scheduled jobs, Users/Groups, tables Data etc are not captured in update set and for this we have to use import or export XML's option. Also, if you want to undo your change, you can also use revert to the version option that is available in service now.

If I answered your question would you mind to mark as correct.

Thanks.

[Alberto Ch_vez]

@Bhawana Upreti, thank you very much for the help, any doubt, I hope to count on your help. Thank you very much and nice day. 🙂