How to have a dynamic approval process once the catalog is submitted ?

Snehal13
Kilo Sage

The requirement is this 

After a ServiceNow catalog is submitted,  2 approval task need to be created in sequence defined below

 

1st approval task will be to a group

2nd approval task will be to a person

 

When the 1st approval task goes to the group, any member of the group needs to have a "field" on the approval task to be able to chose a "person" (lookup field on the user table) and then approver the task.

Once the group approval task is approved, a new approver task will be created and assigned to the "Person" who was selected from the 1st approval task.

 

How to achieve this functionality from flow designer to have a "select person" field on the task approval and then next approval task goes to that "selected person" ? If this not feasible, what is the alternative ?

2 REPLIES 2

GlideFather
Tera Patron

Hi @Snehal13,

 

please do not open duplicate questions, it shatetrs the focus of the Community in different places.

 

I already answered your question here: https://www.servicenow.com/community/itsm-forum/how-to-have-a-dynamic-approval-process-once-the-cata... 

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You completely misread my ask. You replied with the steps that are already known and not the concern.  My ask is on the approval task field