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How to have a dynamic approval process once the catalog is submitted ?

Snehal13
Kilo Sage

The requirement is this 

After a ServiceNow catalog is submitted,  2 approval task need to be created in sequence defined below

 

1st approval task will be to a group

2nd approval task will be to a person

 

When the 1st approval task goes to the group, any member of the group needs to have a "field" on the approval task to be able to chose a "person" (lookup field on the user table) and then approver the task.

Once the group approval task is approved, a new approver task will be created and assigned to the "Person" who was selected from the 1st approval task.

 

How to achieve this functionality from flow designer to have a "select person" field on the task approval and then next approval task goes to that "selected person" ? If this not feasible, what is the alternative ?

3 REPLIES 3

GlideFather
Tera Patron

Hi @Snehal13,

 

please do not open duplicate questions, it shatetrs the focus of the Community in different places.

 

I already answered your question here: https://www.servicenow.com/community/itsm-forum/how-to-have-a-dynamic-approval-process-once-the-cata... 

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This reply is 100 % GlideFather and 0 % AI

You completely misread my ask. You replied with the steps that are already known and not the concern.  My ask is on the approval task field

Pascal Verdieu
Mega Sage

sysapproval_group does not have variables that I know of so you will need to either add a custom field (which I wouldn't recommend for a single approval request) or have the variable in the Catalog Item but only shown to members of that group (makes it a little more tedious for the approver which needs to go into the RITM to set the next user).

In flow designer, you would only need to lookup the variable and you can use the variable in the Ask for Approval action.

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