Developer

Fluent SDK Best Practices

I have created this article based on my recent experiences with working with Fluent. 1. Purpose and Scope Developers should use Fluent for tasks like generating ACLs, Business Rules, or Script Includes, and rely on traditional Script Includes f...

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Scripting and Coding

ServiceNow Things to Know 60: Avoid using Table API for Create/Update Integrations

When designing Integration Solutions for customers which require external systems to create or update records in ServiceNow you should avoid using ServiceNow's Table API for those operations. Table API might seem like the quickest and easiest solutio...

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Best Practices for Building Efficient and Scalable ServiceNow APIs

In ServiceNow development, building performant and maintainable APIs is critical for scalability, security, and integration. This article shares best practices for designing Scripted REST APIs and highlights when to leverage native Table APIs for opt...

Article
Team Development

Dashboard Reports created on database view are not visible to user

Hi Team, I have created a report on database view and it is not visbile to user even if I shared with them individually. i'm getting "Access to this content denied based on report_view ACLs." error. What could be the possible resolution for this?

Question

change request logs show Invalid query detected, please check logs for details

When you use a standard change template to create a new change req and save the record, a business rule is displaying an error message. The business rule should only display the msg if a field which was populated via template has had a value has chan...

Question

Best Practice for Routing Emails Sent to Disabled Executive Accounts

Has anyone handled this scenario for executive accounts? Our CEO has a non-standard active email for security and phishing reasons. The standard email format is tied to SSO and exists for login conventions, but that mailbox is disabled and non-routab...

Question

Can i track UI Builder Page/ Landing Page Analytics to see how many users use it daily or monthly?

I’d like to track traffic on one of my standalone pages to understand how many users log in and view the page each day. I understand this isn’t available out-of-the-box, but are there any recommended approaches or official documentation I can refer t...

Question

Repeated name appear in watchlist selection field

Hi ,While I am working on configuration of watchlist in incident form, i found my name is repeatedly coming under watchlist field.Record producer script var memberIds = (producer.watch_list + '').split(',');var userIds = [];for (var i = 0; i < member...

Question

Resolved! Confirming date is within maintenance window

I have a catalog item for an end-user to request a change request. I'm trying to validate that the dates they provide are within a Schedule named "Data Center Maintenance", both start and end dates. This Schedule has a single Schedule Entry of every ...

Question

PDI instance stuck Offline for 5+ hours with 502 Bad Gateway (snow_adc)

Hi Team,My ServiceNow Personal Developer Instance (PDI) dev380747 has been Offline for more than 5 hours.Issue details:- Instance URL: https://dev380747.service-now.com- Error shown: 502 Bad Gateway- Message: snow_adc- Developer portal says:"We're ha...

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Role assignment and removal

We have to assign privileged roles including security_admin and revoke when end time reaches, what if time-limited user has role table is not to be used.Both answers are needed.

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CreatorCon Hackathon 2026 Winners

Who in their right minds spends their first night at a busy conference hacking solutions to real-world problems? Your Hackathon teams, that's who! And this year, they showed up in force. 121 participants. 35 teams registered. 26 completed applic...

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Localization tasks are not getting created

After upgrade, after requesting for translation, I'm seeing the RITM getting created but not the LTASKS. Any solution or configuration to check?

Question

How to: Make attachments mandatory in Employee Center

Hello everyone, I was looking around for a way to make the default attachment section on a catalog item mandatory, and found that a lot of the community posts out there seem to be outdated and don't work in Employee Center. I wanted to share the fix ...

Question

Preference menu is blank

Hi all,After trying to switch the interface of Service Now to the traditional one, the Preference menu in my profile become blank.I tried to clear browser cache/ login to different browser/ incognito browser but cannot fix the problem.Does anyone kno...

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