Preference menu is blank

QuyenVu
Kilo Explorer

yesterday

Hi all,


After trying to switch the interface of Service Now to the traditional one, the Preference menu in my profile become blank.
I tried to clear browser cache/ login to different browser/ incognito browser but cannot fix the problem.

Does anyone know what is the root cause and suggest a solution for this please.

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Dr Atul G- LNG
Tera Patron

10m ago

You mean UI16 to  and Next Experience—any reason for this? ServiceNow is planning to deprecate UI16 soon, so it’s better to use Next Experience only.

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