How to hide ASSIGNMENT GROUP in incident form

[JPSS]

How to hide 10+ Assignment group  in incident form.

We cant use the Reference Qualifier since its exceeding the max length,

[Aman Kumar S]

What is exceeding in length?

There are multiple ways you can do this, you can use simple reference qualifier and simply use filter condition.

Other way is to use advanced reference qualifier and use script include to filter out the assignments groups

Also, if the list of assignment groups, you are certain you won't be updating frequently, store the sys_ids of the group in a system property, call that in reference qualifier and using the operator is not one of you can make it work.(not verified you will have to try)

[Vishal Birajdar]

Hello @JPSS 

Can you let us know your exact requirement please...!!!

[JPSS]

I want to hide few assignment group listing under incident form Assignment group field selection

[Vishal Birajdar]

If you want it only for Incident form then you can "configure dictionary" use the Dictionary override option.

Override the reference qualifier for incident table.

1.Confidure Dictionary

2.Dictionary override related list

3.Override reference qualifier

sys_idNOT IN019ad92ec7230010393d265c95c260dd,477a05d153013010b846ddeeff7b1225 

//put sys_id of group which you want to exclude