How to Hide Attachment icon when the ticket status become "closed"

[s_s]

Hello.

When I closed a ticket, I would like to hide the attachment icon.

I referred to https://community.servicenow.com/community　id=community_question&sys_id=14fa8dc0db8b5b0423f4a345ca96... and created client script as below.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    var checkValue = g_form.getDisplayBox('state').value;
    if (checkValue == "Closed"){
        g_form.disableAttachments();
    } else {
        g_form.enableAttachments();
    }
}

However, It doesn't work.

I would appreciate it if you could answer.

[s_s]

It works! Thank you for your help.

I think maybe because of cache.

[Ankur Bawiskar]

Hi,

If the record is not allowed to have write operation once it is closed then out of the box that icon should be hidden

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Piyush Dhoke2]

Hi S.S,

It should work, please have a look into the client script on Incident table: '(BP) Hide Attachment Link when Closed'.

Thanks,

Piyush Dhoke

[Sanket Khabiya]

Hi S.S,

Please make change to your onChange Client Script as below: 

Below Script is test and works fine on my instance.

 Remove below line from onChange client Script :

if (isLoading && newValue==='')
{
return;
}

function onChange(control, oldValue, newValue, isLoading, isTemplate) 
{
	if(newValue == '3')
	{
		g_form.disableAttachments();
	} else 
	{
		g_form.enableAttachments();
	}

}

Regards,

Sanket

[Hamza Taufeeq]

Can anyone provide me the script for this on Qubec Version please?