Developer

How to use REST data broker in UI Builder to retrieve ServiceNow data

I have read one of the most efficient ways to retrieve data in UI Builder or a Workspace is by using internal REST APIs to retrieve the data to display, however, I have not been able to find any examples I can follow or seen any documentation or post...

Question

How to invoke one AI Agent from another AI Agent in Virtual Agent Assistant?

Hi Team,I have created an AI Agent and deployed it in Virtual Agent (VA) as an assistant for end users. My requirement is to invoke different specialized agents from this main agent based on user requests—for example, an agent that creates problem ti...

Question

Resolved! Set Default Font Family and Font Size on Knowledge Articles (HTML-filed)

Hi! Is it possible to change the Default Font Family and Font Size when creating new Knowledge Articles via some kind of configuration? Or is the only possible way around to use Templates? Regards Anders Bogsjö

Question

Update Source Connection Failing After Basic Authentication Security Changes (401 Error)

Hi everyone,After the recent updates to Basic Authentication Account Security, I’ve started experiencing issues with an integration account that I use to connect update sources between my sub-production and production instances. BackgroundI’m using a...

Question

how to show the ritms which are waiting for approval in front end along with the changes

Hello Team, how to display the ritms which are waiting for approval along with the changes shown in below image in front end for cusomer

Question

Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

Question

How to parse HTML tags information into normal text without using the [code][/code]

Hi All,How to parse HTML tags information into normal text without using the [code][/code].

Question

Verify Mandatory Attachments Count on Catalog Item

Problem Statement: Need to check if exact 'n' number of attachments are added or not when user submit a request through service catalog from Portal/Native view. I know, there are couple of questions regarding making number of attachments mandatory on...

blog
Scripting and Coding
User Interface (UI)

Question About showing Approver Name in portal for flow

I know that displaying the approver name for flow on the portal is a known issue. ServiceNow seems to be to fix him in it Zurich version. I have found the sys properties com.glide.Hab.fflow_degine.stage_display. show_approvers in the widget Request I...

Question

Resolved! ServiceNow Best Practices: How Business Rules Work: A Guide for ServiceNow Developers

Business Rules are one of the most powerful tools in ServiceNow, allowing developers to control and automate business processes by interacting with data before or after records are saved. Understanding the execution lifecycle of ServiceNow Business R...

Question

Catalog variable – how to create number/Amount field

Hi,I have a requirement to create an “Enter Amount” field in a Service Catalog item.I tried to find Number or Integer field types in catalog variables, but I couldn’t find any option like that.My requirement is to have a field that accepts only numer...

Question

State Change to "New" – Info Message Requirement

Hi team, There is a requirement for the rm_enhancement table: whenever the state changes to "New", an informational message should be displayed to the user when they open the record( user will not open the record immediately), indicating that the sta...

Question

App Engine Studio Licensing

Is there additional licensing/subscription requirements if you have the Servicenow Professional license/subscription? Our production tenant displays the following message. You need a valid App Engine Studio license to continue working.

Question

How to reset after filter in UI builder

How to reset after filter in UI builder if i filter out how to revert the same as unable to do the same right now

Question

Service bridge Validation failure state is in Awaiting validation

I am getting this error waited around half an hour how to fix this issie

Question