How to hide certain Catalog items from ESC portal search that are intended only for CSM portal

[JordyZ]

Hi, 

Currently I've noticed that the ESC portal search shows ALL catalog items. I'd like to hide certain catalog items from the ESC portal search that are intended to be visible only for CSM portal.

I've noticed that on the ESC portal search, even if there's no taxonomy, if you search for it, ALL active catalog items are shown.

How to configure this?

Thanks!

[JaeggerLegane · Accepted solution]

Hello Jordy,

Have you tried excluding the catalog items in the search source?

Steps:
1. Filter Navigator -> AI Search -> Search Experience -> Search Sources 
2. Select ESC Portal Catalogs
3. Update the related conitions

4. Note that if you create a separate search source, you'll have to update the search profile as well.

Relevant docs for more information:

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/ai-search/task/...

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/ai-search/task/...

[JordyZ]

This did the trick, thanks!