when i order a catalog item a ritm is created and a new record is inserted in opportunity table i need to find out exactly which script behind worked on inserting the record in opportunity table?? are there any logs type where i can see the script...
Once again, I find myself doing some custom scripting that flies way outside the norm of what ServiceNow expects you to do. I am trying to allow mobile Field Services users to scan barcodes on a record producer that was triggered by a mobile UI actio...
Hello, I am trying to create a very simple UI script such that I can write re-usable functions to call use with client scripts.Global UI scripts The simple UI script works fine on the CMS. However it DOES NOT work in the Service Portal.Are UI Scripts...
Service Portal newbie, I am. I'm attempting to use a Requests menu item in the header for a scoped app. I pulled it from the SP_Header menu. I was able to solve the issue of $sp not working in a scoped app (found some code online here that worke...
Hi All, OOTB workflow Service Catalog Request runs for every service catalog item submission and creates a request that follows approvals - is it possible to have a turn off this REQ portion and just have the requested items run against the RITM work...
Hey All, looking for some help on how to remove the "Created REQ" message for certain catalog items We have a requirement to not display this message when a certain catalog item is submitted - I've messed around with a modified SC CATALOG ITEM widget...
Hi gang, I've got a workflow for an application request catalog item, and in that I'm using a "Catalog Task" activity to create a task. I need to have a 2nd activity later in the workflow reference that created task to either close it, or assign it....
Hi Gurus, I have a requirement to populate the field on the record producer when a record producer is created from incident. UI page Client redirecting to Record Producer on selection: Its working fine. Now I want to get the sys_id present in the...
Hello Is there a way to know the use case of a table ?I have a custom table in my system which contains huge amount of entries.I would like to know why this table stands for, where is it used exactly in order to evaluate if that could be a problem to...
Hi guys I am encountering the below error when creating a new record. The code below would update the Number of Requests on the Header Menu whenever a record is saved (current user):The code is located in Service Portal Menu header-> Menu Items. Ty...
Hi All, We've recently migrated from Istanbul to Kingston. We've created a tree view nav bar by parenting the categories. Below is a screenshot. The need something displays 0 items because it is only a placeholder for the subcategories. But when I c...
Hi Everyone, I want to mask First 5 digits of ssn in my custom application table. I tried new SNC.Regex('/\[0-9]{3}-\[0-9]{2}-/'); as per the service now doc SNC.Regex API is not work on custom applications. So i tried standard regular expression for...
I'm trying to sort survey results from the Metric Result [asmt_metric_result] table based on string length in the [string_answer] field using the following: In the URL: [instance]/asmt_metric_result_list.do?sysparm_query=instance.taken_onONYesterday...
I'm currently using the subtract function for two GlideDateTime values (since scoped apps will not allow you to use datediff). The problem is that I can set the date to a week ago or a month ago and the value it returns everytime is two hour differen...
Hi, I'm trying to display the latest comments from a request in an email notification. Below is my email script. var comments = current.comments.getJournalEntry(1); template.print (comments); Below is the screenshot of how the comments are displayed...
