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Inactivity Monitors - not working consistently

I have 3 inactivity monitors...all with the same order of 100 (which the system says you must if you want them all to fire).   The inactivity monitors are set to fire on event.the table is IncidentFirst is if an incident hasn't had an update in 2 day...

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reeset by Kilo Contributor
  • 3151 Views
  • 7 replies
  • 1 helpfuls

Why Service Account user cannot access table via web service?

I have a service account user that I want to be able to use for accessing a custom table via web service. I have granted this user the roles that I believe are needed for this but still, I get user unauthorized why trying to access this table via web...

Todd O by Tera Guru
  • 3126 Views
  • 2 replies
  • 1 helpfuls

Resolved! Downgrading an Application

When a new version of a scoped app is published that becomes available to other instances as an available upgrade. Clicking Upgrade will bring the app upto the requested version.However, what if the upgrade version is bugged and needs to be backed ou...

tim2222 by Mega Guru
  • 3856 Views
  • 4 replies
  • 2 helpfuls

Resolved! What type of database does ServiceNow use?

I'm building a logical topology and wanted to know what kind of database ServiceNow utilizes. Also, is there anyway to find out more information on the database when logged into a ServiceNow developer instance?

km123 by Kilo Contributor
  • 25698 Views
  • 2 replies
  • 7 helpfuls

Warning Evaluator - Parent is not defined

Hi guysI am trying to test the access of a user that is a member of an assignment group. The user is accessing the child record without any problem. However when he hover over to the parent number field to access the parent record, I am seeing the th...

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how to get unique values in reference field

HI All,I have a reference field and the values in back end table are duplicate. I want to show only unique values in the field. how to achieve this? Thanks in advance for any help.RegardsKapil Shinde

kapilscs by Kilo Contributor
  • 5730 Views
  • 8 replies
  • 0 helpfuls

Resolved! HTML5 Video Autoplay not Working

I'm trying to add the following HTML5 <video> attribute as a Service Portal widget as a background div video:<video autoplay muted loop controls>   <source src="//sample.com/path/to/video.mp4"></source></video>Everything works fine, except for autopl...

HumanSky by Mega Guru
  • 32389 Views
  • 2 replies
  • 0 helpfuls

Add custom change fields in template form

Hi All,I need to add type field in change request template form. Please suggest me how to achieve this..Attached Screenshot for your reference.I need to have type field also here.

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dharanidd by Kilo Contributor
  • 3692 Views
  • 8 replies
  • 0 helpfuls

Conditonal For Loop in Angular JS

Hi All,I want to implement the for loop as below in Angular JSfor(i=0;i<a.length;i++) How can add the condition i<a.length , where 'a' is   an array.Thanks,Uma

uma17 by Tera Guru
  • 2163 Views
  • 3 replies
  • 0 helpfuls

HTML field Value

Hi I do have a record producer with variable reference type and other is html type.What I want to do is to set the value of the html field as it is selected in the reference field.How this can be done ?ThanksSnehal

Resolved! Attaching files to additional comments

Does anyone know if it's possible to attach files to additional comments?I've had a go at making the additional comments field HTML which is cool but, whilst i can attach links, images and videos, i can't attach excel or word files. I can attach thes...

Dubz by Mega Sage
  • 3033 Views
  • 2 replies
  • 0 helpfuls

Resolved! transform map script does not run?

Hi All,I am trying to create an inbound web service which has a 'onBefore' transform script. I want to use it to filter input for my target table. But from whatever little I know, it seems the script is not executing. Enabling all debugging, I see so...

arawat by Kilo Contributor
  • 5330 Views
  • 8 replies
  • 4 helpfuls

Incident deflection search

HiHow to filter the related search results in "Incident opened for me " notification based on the company field on the incident form.How can we achieve it, Any body have idea.I can see two conditions options in knowledge under resource configuration ...

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