How to hide choice in workspace form?

[borisarnaut]

Hi,

I have state field with choices and i want to hide one of the choices from the list, so the agent can't select it manually. UI policy or Client script are not working on Workspace, any idea how it can be done?

[borisarnaut]

Hi Ankur,

Here is UI policy

Here is in normal view

And here is the workspace view

[miftikhar20]

@borisarnaut , Client scripts usually do work on workspace, just make sure you specify view.

https://www.servicenow.com/community/developer-forum/how-to-hide-a-value-in-a-list-fields-using-busi... 

[borisarnaut]

Hi,

Here is Client script

Here is in normal view

And here is the workspace view

[ShreenagMA]

Hello @borisarnaut,I had the same issue. Workspace forms load slightly faster than the client script, which causes the problem. I resolved it by adding a setTimeout function to the client script.
Here is an example code:

function onLoad() {
	if (g_form.getValue('u_category') !== 'My Category') return;

	setTimeout(function () {
		var currentState = g_form.getValue('state');
		['1', '9', '11'].forEach(function (state) {
			if (currentState !== state) {
				g_form.removeOption('state', state);
			}
		});
	}, 500);
}