How to hide dropdown options depending on condition

[Dhanya4]

Hi all,

I need to hide request state field options for non-admin users on conditions.

If request state not 'approved', hide 'approved' and 'rejected'.

If rrequest state is 'pending approval', hide 'close_complete'

Help needed with the scripting please.

Thanks

[ServiceNowSteve]

Here ya go - https://www.servicenowguru.com/scripting/client-scripts-scripting/removing-disabling-choice-list-opt...

[Harsh Vardhan]

you should try with onChange() client script on state field.

Sample script. make sure you have mentioned the correct state value .

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
// 	if (isLoading || newValue === '') {
// 		return;
// 	}
	
	//Type appropriate comment here, and begin script below
	
	if(!(g_user.hasRole('admin')) && (g_form.getValue('state') != 'approved'))
		
	{
		
		g_form.addOption('state','close_complete','Close Complete');
		
		g_form.removeOption('state','approved');
		
		g_form.removeOption('state','rejected');
		
		
	}
	
	else if(!(g_user.hasRole('admin')) && (g_form.getValue('state') != 'pending approval'))
		
	{
		
		g_form.removeOption('state','close_complete');
		
		g_form.addOption('state','approved','Approved');
		
		g_form.addOption('state','rejected','Rejected');
		
	}
	
	
}

please refer the below doc links for more information about the glide form function and g_user

g_user function details

g_form function details

[Dhanya4]

Hi Harshvardhan,

1.  I don't want anyone (except admin) to be able to change state at any stage ie:before 'onChange' also.(if the state is 'draft', approved and rejected should be hidden).  Should I use 'onLoad'?

2.  In the second half of the script, my requirement is when the state is 'pending approval', approved and rejected should be visible and close_complete  should be hidden.

else if(!(g_user.hasRole('admin')) && (g_form.getValue('state') != 'pending approval'))

When I changed the condition state=='pending approval', approved and rejected are still hidden.

Could you please help me getting it right.

Thank you