How to hide fields on kb_view like Flag article,Create incident,Helpful and leave comment

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Ramu8
Tera Expert

‎05-14-2024 08:27 AM

Hi Team,

 

How to hide fields on kb_view like Flag Article,Create incident,Helpful and leave comment for Knowledge management please find below screenshot

Ramu8_0-1715700443140.png

 

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Sid_Takali
Kilo Patron
Kilo Patron

‎05-14-2024 09:14 AM - edited ‎05-14-2024 09:25 AM

Hi @Ramu8 There is a system property for flag ( glide.knowman.show_flag ), you can set as "false" if don't want to be on KB Article page.

SiddharamTakali_0-1715703395173.png

 Hide Create Incident button using "glide.knowman.create_incident_link.display" and make it false.

You can check in the description of this property that this is used for the Create incident option on the kb article.

 

To disable comment box refer below doc

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/build/service-portal/conce...

 

Refer below KB Articles

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696844

 

Please mark my answer Correct/Helpful

Regards,

Sid

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Sid_Takali
Kilo Patron
Kilo Patron
In response to Ramu8

‎06-05-2024 02:55 AM

Hi @Ramu8 Can you tell us on which condition you wants to hide Create Incident Button?

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Ramu8
Tera Expert
In response to Sid_Takali

‎06-05-2024 03:11 AM

While creating knowledge article when knowledge base is selected as "it" and submit article it should show create incident and if we select knowledge base as "kcs" then we need to hide create incident 

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