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06-05-2024 01:47 AM
Hi Team ,
We have requirement on change table .
We have add new field called ' Backout Options ' under Planning section .
The field should be display right after 'BackOut Plan '.
Field should be select Box .
Field Name :- Backout Options
Below are options to be displayed
Tested Backout - (This specific change has been implement in NonProd or Prod and backed out successfully )
Untested Backout - (Back Out procedure is documented and available but has not been tested)
No Back Out - (This change cannot be backed out.)
NOTE - Based on the options selected Which are brackets those texts are HINT .
For Example :-
If I select Backout Option as - No Back Out - Then Hint Text has to show i.e (This change cannot be backed out.)
Please provide me the configuration steps and please prvoide screenshots for better understanding .
NOTE - Pleas prvoide steps screenshots for better understanding .
Thanks in advance
Solved! Go to Solution.
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06-05-2024 02:13 AM
Hi @nameisnani ,
As Atul said if you do this it will be a customisation which will effect globally but still if you want this then you can create a field of type choice from form designer as shown below,
Open change Request ->Right click ->configure-> form design
Select field type as choice and create your field ,
After saving it go to sys_dictionary.list and open the newly created field and add the choices
While creating choice add the hint
Result:
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
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06-05-2024 01:56 AM
Hi @nameisnani
Greetings!!
I will not recommend to create a new field on change table ,
This will be a customization
Better to create on Task table so that in future it can be used in other tables
but but , instead of this, why not you add the as a Risk question , as if there is no back out, it is high risk for change and you can flag it. This will be OOTB and a good way.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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06-05-2024 02:13 AM
Hi @nameisnani ,
As Atul said if you do this it will be a customisation which will effect globally but still if you want this then you can create a field of type choice from form designer as shown below,
Open change Request ->Right click ->configure-> form design
Select field type as choice and create your field ,
After saving it go to sys_dictionary.list and open the newly created field and add the choices
While creating choice add the hint
Result:
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
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06-05-2024 03:19 AM
Thanks for marking my answer as helpful. If it helped you in any way please accept the solution so that it will be beneficial to the future readers with the same query.
Regards,
Swathi Sarang