How to hide Impact field in Activity log on Incident table ?

AbdulAzeez · ‎03-20-2017

Hello All,

I unable to find a way how to hide Impact field in Activity log on Incident table.

Impact field must be visible only to ITIL Users and not should get hided for other users...!!!!!!

Thanks in Advance.!!!!!!

Alikutty A · ‎03-20-2017

You should elevate your roles and create a security rule or ACL on incident table.The operation should be read on incident.impact and add role as itil user.

Thanks

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AbdulAzeez · ‎03-21-2017

Yeah.. Understand but that's the requirement from the customer. (tmi) (highfive)

Chuck Tomasi · ‎03-21-2017

Hint - customers don't get all their requirements fulfilled.

Tip - it's OK to question customer requirements to understand why they are doing something - in fact, I strongly recommend everyone do that.

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