How to hide Impact field in Activity log on Incident table ?

[AbdulAzeez]

Hello All,

I unable to find a way how to hide Impact field in Activity log on Incident table.

Impact field must be visible only to ITIL Users and not should get hided for other users...!!!!!!

Thanks in Advance.!!!!!!

[AbdulAzeez]

Hello Chuck,

Congratulations for getting the Expertise badge recipients.

Regards,

Abdul Azeez

[Chuck Tomasi]

Thank you very much Abdul.

[Alikutty A]

Hi Abdul Azeez,

The option cannot be hidden for itil users alone. You can click on the funnel option and then configure available fields to remove Impact from the activity log. This should stop logging impact changes on incident but this change is global and effective for all users. If you want to hide it from any other users then you should write an ACL on incident.impact to prevent other users from viewing it.

Thanks

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[AbdulAzeez]

Alikutty,

Can you help me out with ACL how to get hidden with other users ???

[Alikutty A · Accepted solution]

You should elevate your roles and create a security rule or ACL on incident table.The operation should be read on incident.impact and add role as itil user.

Thanks

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