How to hide inactive users to non-admin?

dianemiro
Kilo Sage

Hi,

I need to hide deactivated users to all reference fields (e.g. Assigned to, Caller) to non-admins? How can I achieve this? Current behavior is inactive users are visible to non-admins. Many thanks for your help.

1 ACCEPTED SOLUTION

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

Hi,



That is strange. OOB there is a Query Business rule that does just what you want. It's called "User query" and put in your instance name here to get to it:


https://YOUR_INSTANCE.service-now.com/nav_to.do?uri=sys_script.do?sys_id=62a7bfaf0a0a0a6500c49682bd8...



//Göran


View solution in original post

2 REPLIES 2

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

Hi,



That is strange. OOB there is a Query Business rule that does just what you want. It's called "User query" and put in your instance name here to get to it:


https://YOUR_INSTANCE.service-now.com/nav_to.do?uri=sys_script.do?sys_id=62a7bfaf0a0a0a6500c49682bd8...



//Göran


Hi Goran,



Many thanks. This solved my issue. The business rule was deactivated.