How to hide inbox in csm workspace

[servicenow lath]

I need to Hide the Inbox from the CSM workspace . how to do this?

 

[jcmings]

@Gunjan Kiratkar 

This does not seem to work for me. When I deactivate Inbox, I still see it on my screen. Any ideas?

[Steven Chaparro]

Today I figured out how to hide/remove the inbox in the CSM/FSM Configurable Workspace. 
Modify the JSON value of the chrome_toolbar with the text "Inbox & Ongoing toolbar button configuration for CWF Agent Workspace." in the Description.
For quick access, use this link (Replace with your instance name): https://[instance-name].service-now.com/now/nav/ui/classic/params/target/sys_ux_page_property.do%3Fs...

The application scope is private and Its a little tricky to switch to the sn-components-omnichannel-interaction scope but if you have SN Utils browser extensions it is very easy to switch using their link.
Without SN Utils, I clicked the name of the application, and then in the store application record I selected the "Switch to sn-components-omnichannel-interaction" in the top.
Once you are in the scope, go back to the record and replace the JSON value with the following code:

[
{
"id":"ongoing",
"label": {
"translatable": true,
"message": "Ongoing"
},
"icon":"clock-outline",
"routeInfo":{
"route": "ongoing"
},
"viewportInfo":{
"route":"ongoing-sidebar",
"fields":{
"opened":false
},
"viewportElementId":"wsOngoingSidebar"
},
"group":"top",
"order":400,
"badge":{
"count":0
},
"presence":{
"status":""
},
"show": false,
"availability":{
"roles":[
"awa_agent"
],
"plugin":"com.glide.messaging.awa"
}
}
]

If this help you hide the inbox icon, please mark my response as Helpful and Correct.

[jcmings]

@servicenow lath @Gunjan Kiratkar 

I forgot to follow up in this post, but I was able to remove the Inbox section by opening UI Builder, changing the dropdown to Experience, and selecting the Settings tab. This allowed me to delete the Inbox page from the Side navigation list.

[Steven Chaparro]

It seems like the steps you suggested worked in Tokyo. I can confirm that I was able to remove the inbox-side bar from the side navigation list in my Tokyo instance. However, I am unable to see the same options in Utah. It is worth noting that the steps I provided were performed in Utah.

[ozgurD]

Is it possible to, show the Inbox for a certain group and hide it for the rest?